Refund policy
At Nisaa Care, your satisfaction matters to us. Please read our return and refund policy carefully before placing an order.
1. Eligibility for Returns
We accept returns under the following conditions:
The request is made within 3 days of receiving your order.
The product is unused, unwashed, and in its original condition, with all original packaging, accessories (charging cable, elastic strap), and the gift box intact.
The product is damaged, defective, or incorrect (wrong item/color/variant received).
Returns will not be accepted if:
The product shows signs of use, tampering, or physical damage caused by the customer.
The original packaging, tags, or accessories are missing.
The return request is made after the 3-day window.
The item was purchased on a "final sale" or clearance promotion (if applicable).
2. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or wrong item:
Contact us within 3 days of delivery via WhatsApp/Facebook/Instagram/email with your order number and clear photos or a short video of the product and packaging.
Our team will review your claim within [insert number] business days.
Once approved, we will offer a free replacement or a full refund, at your choice.
Return shipping costs for defective/incorrect items are covered by Nisaa Care.
3. Change of Mind Returns
If you simply changed your mind:
You may request a return within 3 days of delivery, provided the item is unused and in original condition.
Return shipping costs will be borne by the customer.
A refund will be issued once we receive and inspect the returned item, minus any COD/delivery charges already incurred.
4. How to Request a Return
Message us on WhatsApp / Facebook / Instagram with your order number, reason for return, and photos (for damaged/defective items).
We'll confirm eligibility and share the return address and instructions.
Pack the item securely in its original packaging and ship it back to us.
Once received and inspected, we'll process your refund or replacement within [insert number] business days.
5. Refunds
Approved refunds will be issued via bank transfer / Easypaisa / JazzCash (since most orders are Cash on Delivery, we do not have card details to refund to).
Please share your preferred account details when your refund is approved.
Refunds are typically processed within [insert number, e.g. 5-7] business days after we receive and inspect the returned product.
Original delivery charges (if any) are non-refundable, except in cases of a damaged, defective, or incorrect item.
6. Exchanges
Need a different variant or color instead of a refund? Let us know when you reach out — we're happy to arrange an exchange, subject to product availability, following the same return process above.
7. Cash on Delivery (COD) Orders
For COD orders being returned due to change of mind, no amount has been charged yet, so no refund is due — we'll simply arrange the pickup/return.
For COD orders where payment has already been collected (e.g. after delivery) and a return is approved, the refund will be processed as per Section 5.
8. Non-Returnable Items
For hygiene and safety reasons, the following cannot be returned once opened/used:
Products with broken hygiene seals (if applicable)
Free gifts or promotional items included with an order
9. Contact Us
For any return, refund, or exchange requests, reach out to us via:
Website: https://nisaacare.com/
Facebook: Nisaa Care
Instagram: @nisaacare.pk
Whatsapp: 0313-8958315
We're here to make sure you're happy with your Nisaa Care experience. 💗